pierce-solutions.com


Experience

July 2007 - Current     Marketing Unlimited     Brewer, ME
IT Manager

Maintain, manage, repair, build and support client workstations as well as administrative servers for outbound call center.  Telephony/Network setup, troubleshooting and maintenance for workstations.  Developed an incremental backup server implementation for critical data.  Data management of call leads through Excel, Access DB and the import/export of call information for our Dialer servers.  Company Payroll calculating for 100+ employees.  Secure transmission of financial data to and from our Prospect providers.  Implementation and administration of Executone IDS/228 PBX and Infostar VX3 DVX systems.  Operating systems in use: Windows Server 2003, XP Professional, 2000, 98SE as well as Ubuntu Linux.

September 2006 - Current     Korksoft Web Hosting    Tampa, FL
System Operations & Support Technician

Remote administration, support, security and billing liaison consultation for large web hosting facility based in FL.  User setup, custom configuration and support for Linux, Windows 2000 and Windows 2003 Enterprise Server hosting clients by phone, email and support ticket manager.  MySQL, MS-SQL and PgSQL setup, administration and support.  Backup and migration solutions provided.  DNS server setup, administration and operations.  Advanced UCE/Spam filtering through custom sendmail/postfix SMTP configuration.  Network setup, support and troubleshooting for LAN/WAN issues.  Setup MRTG network traffic monitoring for system wide and virtual host analysis.


January 2000 - Current     Pierce Solutions     Orrington, ME
PC & Network Consultant

Consultation for hardware, software, networking, security and backup solutions in the business and home environments.  Developed rapport with long term clients through reliability, professionalism, dependability and a dedication to providing answers and solutions to complex issues as well the general.  System building, network design/setup, Windows software & hardware troubleshooting, hosting solutions, virus protection and security implementation.

February 2004 - November 2004     Occupational Health Research Skowhegan, ME
Software Support Technician

Software, network, systems and database support for OHR customers.  Team oriented problem solving for customers nationwide.  Extensive work with MS-SQL, MSDE and Sybase.  Remote system management, backup and configuration.

 
October 2003 - January 2004     Department of Defense    Brunswick, ME
PC Technician

Short term Navy contractual work at the Brunswick Naval Air Station.  Navy Marine Core Intranet (NMCI) upgrade project.  Base-wide system and network upgrade.  System security, updates and network configuration.  Migration of Legacy Peripherals, MS Office software and hardware components to new systems.

 
September 2002 - November 2004    List Owners United
Operations Manager

Manage and maintain collocated European Linux servers.  Work closely with programmers and developers to accommodate custom server software, programming languages and application needs.  Mediums included Apache, PgSQL, MySQL and MTAs.  Maintained system security.

 
October 2001 - November 2004     DGC Hosting
Server Aministrator/Hosting Coordinator

Manage and maintain collocated Linux servers in British Columbia operations center.  Hosting operations and responsibilities include domain registration, DNS server zone setup, user-space allocation management (Bulletin boards, IRC and chat servers, mailing listservs, MySQL database, apache configuration, SSL site certificates, and custom compiled software).  Overall system security and operations.

 
December 2000 - November 2003    Sovereign Hosting
System Operations Manager

Manage and maintain four collocated Linux servers in Europe.  Online e-currency system which required a high level of scrutiny and security.  Provide DNS/domain zone setup and configuration.  Customer support for all aspects of hosting application services.  Apache, Sendmail (setup, relay, SSL and authentication), ftp, email, secure shell access and system administration.  PgSQL and MySQL database setup and administration.

 
August 2000 - December 2000     Segnet Technologies     Enfield, NH
Systems Support Technician

FreeBSD administration for both customer and in-house needs.  Included account maintenance, ftp/www/email, user-space setup, network troubleshooting, repairs, DSL installs and upgrades, system and network load monitoring.  Internal NT LAN administrator, assisted in deployment of OC12 network operations center, including cabling, racking, punch-downs, configuration, testing and relocation of testing, production and collocation servers.  Job cut short by company layoffs.

 
July 1999 - August 2000     Geographic Data Technology     Lebanon, NH
Data Processing Technician

Build and organize GDT data for custom end-user needs.  Multi-Platform management (HP-UX, Novel, Win9x & WinNT) and processing to the terabyte of geographical data (ArcGIS, ArcView and GDT) for applications such as Microsoft MapPoint, Streets & Trips and Mapquest.com user data.  C shell scripting for production efficiency and automation.  Departmental DLT/DAT/DDS backup administrator.

 
September 1997 - June 1999     Logic Associates     Wilder, VT
Hardware & Networking Support Engineer

Assemble, install and configure SCO Openserver 5.05 UNIX machines for printing companies implementing Logic software for database/printing press management.  LAN/WAN Configuration.  Worked closely with vendors to maintain repair inventory for overnight replacement servers.  QA testing on Informix Database, network performance and hardware reliability.  Network and hardware support for Logic customers worldwide.

Education

1993 - 1997    Maine Maritime Academy     Castine, ME

-         Power Engineering Major

-         Intense studies in both shore-side and marine power generation systems.

Certifications/Skills

CompTIA A+, Network+ certified technician, 85WPM Typing speed.  Great phone and people skills.  Ability and aptitude to learn.